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FAQS

. How is my reward calculated?

-Instagram: Engagement=likes & comments
-Post:
-Minimum reward: Calculated according to 90% viewership from follower base.
-Average reward: Based on average 15% engagement rate.
-Maximum reward: Calculated based on our ceiling of 50% engagement.
-You are rewarded per each engagement (every like and comment) an extra amount depending each campaign’s price per engagement.
-Stories reward: Calculated according to 65% average story viewership. Story engagement is inaccessible and thus not rewarded.
-Facebook:
-Post:
-Minimum reward: Calculated according to 50% viewership from friend base.
-Average reward: Based on average engagement calculated from previous posts.
-Maximum reward: Calculated based on our ceiling of 50% engagement.
-You are rewarded per each engagement (every like and comment) an extra amount depending on each campaign’s price per engagement
-Story: Calculated according to 25% average story viewership. Story engagement is inaccessible and thus not rewarded.

. How does payment work?

-Cash:
-You receive your money either on your debit/credit card associated with your account or on your smart wallet split into 2 payments.
-Minimum reward: After post approval.
-Average/Maximum reward: Calculated over 72 hours after post is live according to engagement performance on post.
-Payment is accessible 14 days after post is live if no dispute occurs from seller
-Credit (same as cash but credit redeemed at place):
-You receive an instant reward after sharing a story. (monetary value that can be instantly redeemed at the brand location/ retail place, you can either instantly redeem or save for later).

. what is the best advice for growth?

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. What are the redeemable / pending payments?

-Redeemable:
The amount is transferred and available to withdraw from your account
-Pending:
The amount that’s available in your balance but awaiting dispute period to be available for redeem

. Are stories rewarded the same as posts?

Stories rewards are calculated differently because they disappear after 24 hours. They are calculated according to 65% average story viewership, and since we don’t have access to your DM, story engagement is not rewarded.

. Is each campaign rewarded the same way?

Campaigns have a minimum reward per view and engagement. Campaign creator can increase their cost per view/engagement if they wish.

. How can I redeem my credit?

Each campaign gives you different credit redeeming options. You need to check the locations where you can redeem your credit, plug in the amount you wish to redeem and receive a QR code to be used at the location.

. How can I withdraw my money from the App?

You need to connect either your credit/debit account or your smart wallet to your Impactyn account and withdraw your reward from any ATM machine.

. Can my post be rejected?

Posts go through an AI in order to be approved. Please note that there’s a slight possibility of the AI approving posts that the campaign creator rejects. Subject posts will be manually checked by Impactyn team.

. Why are some of the campaigns locked? How can I unlock them?

-Locked campaigns are segmented campaigns that can be unlocked by updating your profile and answering our pop-up questions.
-Some campaigns may not appear on your profile/ will be locked , if they are major competitor brands to the product/service that you already used and posted about.

. Who should I contact if I have an issue with my payment?

Our chatbot is available for inquiries where you can also request someone to contact you.